Monday, Oct. 17, 2022
The agenda is continually being updated and subject to change. To see the session description and presenters, click on the + plus sign to the right of the session title.
Tuesday, November 9, 2021
8:25-8:50 Fireside Chat with IHRSA and NHFA on Industry Efforts for Relevance and Relief
8:50 - 9:30 a.m. Keynote Presentation: Reimagine Today's Member Journey to Unlock More Revenue
Keynoter: Ian Mullane
Sponsored by:

10:15 - 11:15 a.m. How Organizational Alignment Helps Your Brand Overcome Challenges
Moderator: Blair McHaney
Panelists: Richard Idgar, Michael Kennedy and Bobbi Quick
12:00 - 1:05 p.m. Lunch and Keynote Presentation: Your Path to More Revenue Starts with Making Fitness Accessible to Everyone
Keynoter: Selina Tobaccowala
1:15 - 2:00 p.m. Member Loyalty by Design
Presenter: Blair McHaney
2:00 - 2:45 p.m. The World of Payment Processing Is Changing … So Are Customer Expectations
Moderator: Al Noshirvani
Panelists: Afshin Yazdian, Jeremy Waxman and Melissa Knowles
3:00 - 3:45 p.m. Staffing Success: Doing More with Less
Moderator: Eddie Tock
Panelists: Kristi Redl, Robert Creech, David Bailey
3:45 - 4:30 p.m. How To Conduct An Internal Retention Audit
Presenter: Dr. Paul Bedford
Wednesday, November 10, 2021
8:30 - 9:30 a.m. Welcome and The Fitness Industry’s Role and Opportunity in Mental Health, Wellness and Recovery
Moderator: Allison Flatley
Panelists: Karlie Intlekofer, Akai Jackson, Brian Lyons, Rosie Gonzalez
Sponsored by |
![]() |
9:45 - 10:30 a.m. Hyperlocal Marketing and Public Relations
Moderator: Al Noshirvani
Panelists: Adam Chandler, Debra Strougo, Growson Edwards and Dennis Holcom
11:30 a.m. - 12:45 p.m. Lunch and Healthcare Panel: The Keys to Financially Sustainable Healthcare and Insurance Company Partnerships
Moderator: Doug Ribley
Panelists: Jeff Skeen, Kevin McHugh, Kate Golden, and Chris Craytor
Sponsored by |
![]() |
![]() |